A Spot of Bad Design

I was over in downtown Greenville, actually doing some user observations for the FOMO problem, and stopped by the tea cafe Tealoha.  I looked around for my subject scoped the spot I would sit at and ordered my tea.  When it was brought to me at my table, I was already doing user observations so I didn't really notice.  I reached out for the handle of the cup and lifted it to my lips...except I felt a small stabbing pain where my fingers were touching the handle.  The culprit?  Bad design Exhibit A:

Connected both sides of the handle was a middle ridge that acted as a seem on the outside of the handle.  The two pieces of glass created a sharp edge to pickup and since the whole glass was made from glass, I couldn't just grab the cup without burning my hands.  I ended up holding the cup from the top most edges of the circular part of the cup.

Sincerely,

Ahmed Mustafa